HOVIMA La Pinta Beachfront Family FAQ
Questions about our Hotel in Costa Adeje
- Is the hotel open all year?
Yes.
- What are the reception hours?
It is open 24 hours.
- Does the hotel have elevators?
Yes, it has 3 elevators.
- Are animals allowed?
No, pets are not allowed in this hotel.
- Is smoking allowed in the hotel?
By law, smoking is prohibited throughout the interior of the complex. Please ask reception for the areas enabled for this purpose in the outdoor area.
- What time is arrivals and departure?
The schedule for Check-in is from 2:00 p.m. and Check-out is until 12:00 p.m.
- What documentation do I have to present at reception when checking in?
Identification documentation of all occupants (including children), reservation confirmation or agency voucher.
- Can I put my luggage somewhere while I wait for the apartment on the day of arrival or at the time of my departure on the day of departure, after leaving the apartment? Does it have any cost?
Yes, in the reception area there is a trunk where you can leave your luggage (free of charge).
- How much does late check-out cost?
Starting at 2:00 pm, late check-out costs €30 (subject to availability, ask 1 day beforehand at reception).
- In the case of late departure from the hotel on the day of departure if I cannot check out the apartment late, is it possible to take a shower before leaving? Does it have any costs?
Whenever hotel availability permits, a courtesy apartment (free of charge) is enabled to take a shower before departure. You need to book in advance and you have ½ hour to take a shower.
- Is there air conditioning in the hotel?
Yes, throughout the hotel (except in the themed restaurant).
- Does the hotel have parking? How much?
It does have parking. If you book the car through our website or at the hotel reception you can park free of charge, otherwise, the cost is € 6 per day (in both cases, subject to availability)
There are also places for people with reduced mobility (it is advised to book in advance). - Does the hotel have Wifi? With or without charge?
You can enjoy the free Wi-Fi connection throughout the hotel.
- How many pools are there in the hotel? Are these heated?
The hotel has 2 swimming pools. One of them has integrated a slide for children. All pools are heated in winter (from November to March included).
- Are the pools all freshwater?
Yes, the pools are freshwater and have adequate daily maintenance so that there is always fresh and clear water.
- What is the pool usage schedule?
The pool schedule (with lifeguard) is from 10:00 a.m. – 6:00 p.m.
- Are you allowed to have inflatables (floats, etc.) in the pool?
No. The only thing that is allowed are armbands for children.
- Does the hotel have pool towel service?
We provide pool / beach towels for a € 15 deposit / towel and you can change them every 2 days.
- Is it possible to reserve sun loungers?
No, it is not allowed.
- Is it true that from this hotel there is direct access to the beach?
Yes, our clients have direct access from the pool area to the “La Pinta” beach, which is separated only by the promenade.
- Is there a gym?
We do not have a gym in our facilities.
- Is there a SPA or beauty treatments?
There is no SPA in this hotel and no beauty treatment are offered.
- Are there any shops or a supermarket in this hotel?
No, there are no stores or supermarkets inside this hotel, but in the immediate vicinity you will find an extensive offer.
- Are all the apartments renovated?
The entire hotel was completely renovated in summer 2017.
- Can I request a cot? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- Can I request a high chair for the apartment? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- Can I request a pram? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- Can I request a bottle warmer? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- Can I request a baby bath? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- At what age are they considered children?
From 0 – 1.9 years are considered baby. From 2 – 13.9 years old they are considered children and from 14 years old they are considered adults. These ages are based on the day of arrival at the hotel.
- What is the maximum number of people allowed per apartment?
● Comfort One-Bedroom Apartment / Superior One-Bedroom Apartment and Excellence One-Bedroom Apartment: 2 adults + 2 children or 3 adults + 0 children
● Family Apartment: 3 adults + 2 children or 4 adults + 1 child (5 adults not possible)
● Comfort 2-Bedroom Apartment / Superior 2-Bedroom Apartment and Excellence 2-Bedroom Apartments: 4 adults + 2 children or 5 adults + 0 children
● Excellence 3-bedroom apartment: 6 adults + 2 children or 7 adults + 0 children - How often are the apartments cleaned?
7 days per week
- How often are the sheets and bath towels changed?
● Change of sheets:
Comfort Apartments / Superior Apartments and Family Apartments: twice a week
Excellence Apartments: every 2 days
● Change of bath towels:
7 days a week (on request). - What services do the apartments have?
Refrigerator, safe, hairdryer, equipped kitchen, microwave, satellite TV and…
According to the typology reserved there is variation in the services provided, so if you enter the “Apartments” point you can consult it according to typology. - Is there a safe in the apartments? How much?
Yes there is a safe in the apartments. The price is 1 day —- €3 // 1 week —- €18
- What are the measurements of the safes?
40 x 20 x 45 cm
- Does the equipped kitchen include a coffee maker?
Yes, according to the typology reserved, it includes a Nespresso coffee machine or coffee maker with daily capsule replacement. If you enter the “Apartments” point you can consult it according to type.
- Is there room service?
No, this hotel does not offer room service.
- Do the apartments have an ironing board and iron?
No, but you can request it at reception. They take you to your apartment for use at the moment. Once finished they have to be returned, not kept until the day of departure.
- Does the bathroom have a hair dryer?
Yes, all the apartments have a hair dryer.
- What toiletries are there?
● In the Comfort apartments and Family Apartments there is bath gel and shampoo.
● In the Superior apartments there is bath gel, shampoo and the following amenities in a sachet: tissue, comb, toothbrush, shoe cleaning pad, shower cap
● In the Excellence apartments there is bath gel, shampoo and the following amenities in boxes: tissue, comb, toothbrush, pad to clean shoes, shower cap, seamstress, bathrobe and slippers. - What apartments have sea views?
The apartments that enjoy the sea view are the Superior and the Excellence.
- Do the apartments that overlook the sea also have views of the pool?
Not all apartments have sea views also have views of the pool. During reservations you can make a request, although we cannot guarantee it 100% in advance.
- Do the apartments have showers or baths?
All our apartments are equipped with a shower.
- What is the difference between a Family Apartment and a Comfort Apartment?
● The Family Apartment is recommended if you are traveling with children. These apartments have a bedroom designed for them with 2 single beds, a sofa bed and a double bed in the living room. These units are located on the ground floor with direct access to the playground and / or pool.
● The Comfort Apartment has a bedroom with 2 single beds and a sofa bed in the living room. These units are located on several floors and overlooking the garden or mountain or neighboring complexes. - What benefits do Excellence customers have?
Excellence clients can benefit from:
● A luxurious equipment apartment, located with great sea views and a large balcony equipped with individual and private sun loungers.
● Welcome pack in the fridge
● Nespresso coffee maker with daily capsule replacement
● Pillow menu
● Uncovered bed
● Special amenities with bathrobe and slippers
● Special breakfast in our themed restaurant
● Priority of unlimited reservations for dinner in our themed restaurant
● Late check-out (subject to availability, you have to check it 1 days before at reception). - For special celebrations, anniversaries, etc. Is there any special treatment?
Yes, of course, as long as the hotel has proof of this, a courtesy detail is given.
- Is there a laundry service?
For your convenience, the hotel offers a laundry service (with charge).
- Does the restaurant have a terrace?
Yes, the buffet restaurant and the themed restaurant have a terrace.
- What are the hours of the restaurants / bars?
● Breakfast: 07:30 – 10: 30
● Lunch: 1:00 p.m. – 3:00 p.m.
● Pool Bar (Buffet Snacks): 10:30 –13:00 and 15:00 – 18: 00
● Dinner at Buffet Restaurant: 6:30 p.m. – 9:00 p.m.
● Dinner à la carte in themed restaurant (subject to reservation): 6:30 p.m. – 9:00 p.m. We offer themed menu
● Drinks in the bar until midnight
The hotel reserves the right according to season and need to make small changes in meal times - If you have a half-board reservation, is it possible to change dinner for lunch?
It will not be a problem to occasionally change dinner for lunch (prior notice to reception).
- What does the “Premium All Inclusive” include?
As for the “All Inclusive Premium” board you can enjoy the 3 daily meals in buffet style, with brand alcoholic beverages (Premium alcoholic beverages not included), non-alcoholic drinks, hot drinks and snacks.
- If we reserve “All Inclusive Premium”, is the wine included?
Only the house wine is included in the “All Inclusive Premium” board. The wines of the menu carry an additional cost.
- How and when can I pay for drinks in restaurants and bars that are not included in the reserved board?
These drinks are charged directly to your room, not being possible to pay them directly at the point of sale. These extras have to be paid at the reception at the latest at Check-out.
- What are the leisure offers for children?
● We have a TV room and games. We also have pool tables (with charge).
● There is a Splash area, playground and a multipurpose court.
We offer clubs, according to children’s ages:
● Baby club: 6 months – 3 years (limited places and prior reservation)
● Mini club: 4 – 8 years
● Junior club: 9 – 12 years
● Teenclub: 13 – 15 years
In addition, children will get great enjoyment from the activities organised by our entertainment team. - Is there an entertainment program for adults?
Yes, for adults we also offer an extensive entertainment program