FAQ HOVIMA La Pinta Beachfront Family в Kosta Adeje

Yes.

It is open 24 hours.

Yes, it has 3 elevators.

No, pets are not allowed in this hotel.

By law, smoking is prohibited throughout the interior of the complex. Please ask reception for the areas enabled for this purpose in the outdoor area.

The schedule for Check-in is from 3:00 p.m. and Check-out is until 12:00 p.m.

Identification documentation of all occupants (including children), reservation confirmation or agency voucher.

Yes, in the reception area there is a trunk where you can leave your luggage (free of charge).

From 12 o'clock (check-out) to 3pm there is a cost of 25€. To leave after than 3pm, the cost is 40€ (subject to availability, ask 1 day in advance at reception).

Whenever hotel availability permits, a courtesy apartment (free of charge) is enabled to take a shower before departure. You need to book in advance and you have ½ hour to take a shower.

Yes, throughout the hotel (except in the themed restaurant).

It does have parking. If you book the car through our website or at the hotel reception you can park free of charge, otherwise, the cost is € 8 per day (in both cases, subject to availability)
There are also places for people with reduced mobility (it is advised to book in advance) and charger for electric cars.

You can enjoy the free Wi-Fi connection throughout the hotel.

The hotel has 2 swimming pools. One of them has integrated a slide for children. All pools are heated in winter (from November to March included).

Yes, the pools are freshwater and have adequate daily maintenance so that there is always fresh and clear water.

The pool schedule (with lifeguard) is from 10:00 a.m. – 6:00 p.m.

No. The only thing that is allowed are armbands for children.

We provide pool / beach towels for a € 15 deposit / towel and you can change them every 2 days.

No, it is not allowed.

Yes, our clients have direct access from the pool area to the “La Pinta” beach, which is separated only by the promenade.

We do not have a gym in our facilities.

There is no SPA in this hotel and no beauty treatment are offered.

No, there are no stores or supermarkets inside this hotel, but in the immediate vicinity you will find an extensive offer.

The entire hotel was completely renovated in summer 2017.

Yes, you can request it during your reservation or once at the hotel at our reception, which is free.

Measurements: 70 x 120 cm / height: 80cm

Yes, we have high chairs for the flats, free of charge (on request and subject to availability).

Yes, we do have some prams, free of charge. These are on request and subject to availability.

Yes, you can request it during your reservation or once at the hotel at our reception, which is free.

Yes, you can request it during your reservation or once at the hotel at our reception, which is free.

From 0 – 1.9 years are considered baby. From 2 – 13.9 years old they are considered children and from 14 years old they are considered adults. These ages are based on the day of arrival at the hotel.

● Comfort One-Bedroom Apartment / Superior One-Bedroom Apartment and Excellence One-Bedroom Apartment: 2 adults + 2 children or 3 adults + 0 children. Maximum 2 babies allowed.
● Family Apartment: 3 adults + 2 children or 4 adults + 1 child (5 adults not possible). Maximum 2 babies allowed.
● Comfort 2-Bedroom Apartment / Superior 2-Bedroom Apartment and Excellence 2-Bedroom Apartments: 4 adults + 2 children or 5 adults + 0 children. Maximum 2 babies allowed.
● Excellence 3-bedroom apartment: 6 adults + 2 children or 7 adults + 0 children. Maximum 2 babies allowed.

7 days per week

● Change of sheets:
Comfort Apartments / Superior Apartments and Family Apartments: twice a week
Excellence Apartments: every 2 days

● Change of bath towels:
7 days a week (on request).

Refrigerator, safe, hairdryer, equipped kitchen, microwave, satellite TV and…

According to the typology reserved there is variation in the services provided, so if you enter the “Apartments” point you can consult it according to typology.

Yes there is a safe in the apartments. The price is 1 day —- €3 // 1 week —- €18

40 x 20 x 45cm

Yes, according to the typology reserved, it includes a Lavazza coffee machine or coffee maker with daily capsule replacement. If you enter the “Apartments” point you can consult it according to type.

No, this hotel does not offer room service.

No, but you can request it at reception. They take you to your apartment for use at the moment. Once finished they have to be returned, not kept until the day of departure.

Yes, all the apartments have a hair dryer.

● In the Comfort apartments and Family Apartments there is bath gel and shampoo.
● In the Superior apartments there is bath gel, shampoo and the following amenities in a sachet: tissue, comb, toothbrush, shoe cleaning pad, shower cap
● In the Excellence apartments there is bath gel, shampoo and the following amenities in boxes: tissue, comb, toothbrush, pad to clean shoes, shower cap, seamstress, bathrobe and slippers.

The apartments that enjoy the sea view are the Superior and the Excellence.

Not all apartments have sea views also have views of the pool. During reservations you can make a request, although we cannot guarantee it 100% in advance.

All our apartments are equipped with a shower.

● The Family Apartment is recommended if you are traveling with children. These apartments have a bedroom designed for them with 2 single beds, a sofa bed and a double bed in the living room. These units are located on the ground floor with direct access to the playground and / or pool.

● The Comfort Apartment has a bedroom with 2 single beds and a sofa bed in the living room. These units are located on several floors and overlooking the garden or mountain or neighboring complexes.

Excellence clients can benefit from:
● A luxurious equipment apartment, located with great sea views and a large balcony equipped with individual and private sun loungers.
● Welcome pack in the fridge
● Lavazza coffee maker with daily capsule replacement
● Pillow menu
● Uncovered bed
● Special amenities with bathrobe and slippers
● Special breakfast in our themed restaurant
● Priority of unlimited reservations for dinner in our themed restaurant
● Late check-out (subject to availability, you have to check it 1 days before at reception).

Yes, of course, as long as the hotel has proof of this, a courtesy detail is given.

For your convenience, the hotel offers a laundry service (with charge).

Yes, the buffet restaurant and the themed restaurant have a terrace.

● Breakfast: 07:30 – 10: 30
● Lunch: 1:00 p.m. – 3:00 p.m.
● Pool Bar (Buffet Snacks): 10:30 –13:00 and 15:00 – 18: 00
● Dinner at Buffet Restaurant: 6:30 p.m. – 9:00 p.m.
● Dinner à la carte in themed restaurant (subject to reservation): 6:30 p.m. – 9:00 p.m. We offer themed menu
● Drinks in the bar until midnight

The hotel reserves the right according to season and need to make small changes in meal times

It will not be a problem to occasionally change dinner for lunch (prior notice to reception).

As for the “All Inclusive Premium” board you can enjoy the 3 daily meals in buffet style, with brand alcoholic beverages (Premium alcoholic beverages not included), non-alcoholic drinks, hot drinks and snacks.

Only the house wine is included in the “All Inclusive Premium” board. The wines of the menu carry an additional cost.

These drinks are charged directly to your room, not being possible to pay them directly at the point of sale. These extras have to be paid at the reception at the latest at Check-out.

● We have a TV room and games. We also have pool tables (with charge).
● There is a Splash area, playground and a multipurpose court.

We offer clubs, according to children’s ages:
● Baby club: 6 months – 3 years (limited places and prior reservation)
● Mini club: 4 – 13 years
● Junior club: 9 – 12 years
● Teenclub: 13 – 15 years

In addition, children will get great enjoyment from the activities organised by our entertainment team.

Yes, for adults we also offer an extensive entertainment program