FREQUENTLY ASKED QUESTIONS

To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours a day.

For inquiries about direct bookings made through our official website or call center, please contact (+34) 922 79 76 61 or info.lapinta@hovima.com, available 24 hours a day, 365 days a year.

For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk.
Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in.
Remember, you'll need a valid credit or debit card and photo ID.

Payment for 100% of your stay will be charged to your credit card upon booking confirmation.

This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The modification must be made less than 7 days before arrival.

*All modifications are subject to availability and may result in a change in the reservation price.

A deposit will be charged at the time of booking (variable depending on the date of stay). Deposits collected at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in.

In the event of a no-show at the hotel, the deposit already collected will not be refunded and will be charged as a cancellation fee.

Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation fee.

For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.lapinta@hovima.com (please send your reservation confirmation).

On our website, in the Offers section, you can view all available offers.

https://www.hovimalapinta.com/en/offers.html

From 13 years old.

Yes, only if accompanied by a person over 18 years of age.

It is our loyalty program that gives access to multiple benefits:

• 5% discount on reservations on the official website
• Preferential reservation of the most exclusive rooms in our hotels
• 10% discount on drinks during your stay
• Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
• Welcome gift for stays of 3 nights or more

There is no additional cost.

Registration or login to the HOVIMA Club is done during the reservation process.

The reception is open 24 hours a day.

If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 71 55 58.

For any request it is essential that you contact us by e-mail at: info.lapinta@hovima.com .

Pets are not allowed.

Yes. We have an area at reception where you can leave your luggage if you need to. You can also reserve a courtesy room.

You can check availability and prices on our website . If you rent a car through this link, you'll receive a 50% discount on parking.

Yes. We work with a transfer company that provides transfers to and from Tenerife airports. You can book this during the booking process or through the following link.

Reina Sofia Airport: 18 km
Los Rodeos Airport: 82 km

Yes. All common areas except beach access and some rooms are subject to availability.

La Pinta Beach: 50 meters

Check-in is from 3:00 PM and check-out is by 12:00 PM. If your room is ready upon arrival, you won't have to wait until 3:00 PM to check in.

If you need to leave your room after 12:00, subject to availability, we can offer late checkout for an additional fee.

If you arrive after restaurant opening hours, you can request a cold dinner or choose to have lunch any other day during your stay, by notifying infolapinta@hovima.com in advance.

No. All of our rooms are non-smoking.

Yes. You can request it at reception or specify it in the comments section when making your reservation. It can be placed as long as the apartment's capacity allows. There is no additional charge.

Yes. We have cribs available; this is a free service that you can request when booking or at reception.

Yes. Upon request and subject to availability, we offer a baby bath, toilet adapter, stool, stroller, high chair, bottle warmer, and bed rail. You can request these at reception or by emailing info.lapinta@hovima.com .

Cleaning is done every day of the week. We offer a sustainable Hovigreen program to reduce cleaning costs and help the environment.

Yes. All our rooms are equipped with a safe.
You can purchase this service at the reception, for an additional cost.

Yes. All our rooms have air conditioning.
Remember that this device will only work once all doors and windows in the room are closed.

Yes. We have irons and ironing boards available at reception upon request.

Yes. We offer a laundry service for an additional charge.

The pools are open from 10:00 a.m. to 6:00 p.m.

All pools are heated during the winter months (01.11-31.03)

Yes. We offer a pool towel service with a deposit required.

The hotel does not have a gym, but guests can use the facilities at the HOVIMA Costa Adeje – For Cool Adults (Adults Only), located just a few minutes' walk from the hotel. The gym is open daily from 8:00 a.m. to 8:00 p.m. Access is free.

The hotel does not have a spa, but you can access our Cool Spa located at HOVIMA Costa Adeje – For Cool Adults, a few minutes' walk from the hotel. It is open every day from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website.

Yes. We have a wide program of daytime and evening activities.

Yes. The hotel has clubs for all ages.
Baby Club: for children from 6 months to 3.9 years
Mini Club: for children from 4 to 12.9 years old
Teen Club: for teenagers aged 13 to 16

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have a covered, secure parking lot with two spaces available for electric vehicles, for an additional charge.

Parking cannot be pre-booked. You can request it directly upon arrival at our reception for an additional fee.

Schedules are subject to change and may vary.
BREAKFAST - 7:30-10:00 (EXCELLENCE BREAKFAST 8:00-10:00)
LUNCH - 1:00 PM - 3:00 PM
DINNER - 6:00 PM - 9:00 PM

Yes. We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, etc. We recommend requesting this in advance by emailing info.lapinta@hovima.com.

Yes. You can check out the offers directly at reception, during the booking process, or by contacting our Call Center at (+34) 922 79 76 61 or info.lapinta@hovima.com, available 24/7, 365 days a year.

BREAKFAST with buffet service in the main restaurant

For Excellence Service clients, breakfast is offered in an exclusive restaurant. Snacks are offered in the pool restaurant.

LUNCH with buffet service in the main restaurant or pool restaurant depending on the season

DINNER with buffet service in the main restaurant

One dinner in a themed à la carte restaurant every 7 nights of stay

Excellence Service guests have 2 dinners in the themed à la carte restaurant every 7 nights of stay.

A selection of All-Inclusive package drinks are available daily at the Main Bar, Pool Bar, and Main Restaurant during their respective opening hours. Unlimited self-service water, soft drinks, beer, and house white, red, and rosé wine are available during lunch and/or dinner.

Drinks and products not included in the price list are offered at a discount for our All-Inclusive customers. Please consult the menu at each point of sale for more information and prices.

Daily replenishment of the Minibar

Accommodation in 1, 2 or 3 bedroom apartments with unobstructed sea views

• Lavazza® capsule coffee machine in the kitchen, refilled daily
• Exclusive amenities for children
• Bathrobe and slippers
• Pillow menu
• Pool towels in the room
• Discovered from the bed
• Breakfast in a private restaurant
• Welcome pack in the minibar and daily replenishment of the minibar for all-inclusive guests
• A la carte dinners at the Theme Restaurant (2 dinners included for every 7 nights of stay, subject to availability and prior reservation)